WORLD CLASS SERVICE

Mid-America Catastrophe Services was founded in 1980, and over the years we have built our reputation on honesty and hard work.

As the ever-increasing demand for catastrophe management services continues, Mid-America has developed an even stronger organization committed to providing the highest standards of service and integrity. We are concentrating our efforts on answering today’s needs.

With our staff of quality claims professionals, we can quickly and accurately handle all your specific catastrophe needs.

OUR SERVICE ENHANCES YOUR OPERATION

Fast response is one important factor in setting up a successful storm operation. By arriving on the scene and immediately establishing a Storm Headquarters (usually within 24 hours), we are able to get out and see your customers promptly. Timely contact with your insureds will help reduce your company’s incoming phone calls.

“Your claims will be expertly handled by quality claims professionals.”

Through a combination of strong leadership and state-of-the-art technology, we are able to manage a catastrophe operation in an organized and efficient manner. Our ability to accurately track claims and personnel provide you with instant access to the crucial information you need to make informed management decisions. Our management team has the knowledge and experience to see things from your company’s perspective.

By combining our proven mix of management, experience and integrity with fast response, the end result is customer satisfaction. Our #1 goal is to provide you with the highest level of service available in the industry.

YOU CAN’T PREDICT A DISASTER, BUT YOU CAN PLAN FOR ONE

Before a disaster strikes, our professional staff will work with you to design a catastrophe response plan that fits your company’s specific needs and budget. “You cannot do today’s job with yesterday’s methods and be in business tomorrow.”

MID-AMERICA IS THE ANSWER

Our central location allows us to easily respond anywhere nationwide. Our management staff efficiently and professionally directs your catastrophe operation. We want to put our high level of experience, integrity and quality of service to work for you. Choose Mid-America for your catastrophe response needs.

COMMUNICATION

Our adjusters are required to contact all insureds and claimants by telephone, upon receipt of an assignment. If telephone contact is not possible, a contact letter will be mailed to the insured within 24 hours.

We stress aggressive, good-faith claim handling.

All settlements will be explained thoroughly, especially ACV figures and deferred payments.

All settlements will be personally agreed upon between the insured or claimant and the adjuster.

PROFESSIONALISM

Adjusters will conduct themselves in a professional manner at all times.

All adjusters will adhere to your company’s claim procedures and quality standards.

OUR COMMITMENT

This brochure provides a basic outline of our company’s services. Every company has different requirements; and we will do whatever it takes to meet our customer’s changing needs. The one standard that won’t change is Mid-America’s commitment to provide the highest level of quality and service available in the industry.